Terms and ConditionsInternational Holidays, Inc. hereinafter referred to as "IH" Terms and Conditions
By booking a reservation you the "Agent" represent unto International Holidays, and are accepting the terms and conditions, as hereinafter set forth.
International Holidays "Package" includes: room, free parking (one car per room) and transfers (first come, first serve) to and from the airport or cruise port. The duration of free parking and transfer times vary by hotel. All rooms are "run of the house" (meaning room types are not guaranteed). Select Hotels offer transfers to and from the airport/cruise port. International Holidays can only guarantee two one-way transfers per guest, hereinafter referred to as "Client", regardless of destination (i.e. airport or cruise port), unless otherwise specified at the time of booking. All incidentals must be paid directly by the Client, at no cost to International Holidays, to the hotel including, but not limited to, other transfers destinations, meals, in-room entertainment, etc. are approximate and are quoted as such. International Holidays is not liable for any charges for incidentals incurred during the Client's stay, nor is International Holidays responsible for any terms and conditions of third party shuttle companies contracted by the Client or the Hotel. Clients' specific requests will be submitted but not guaranteed.
Visa, MasterCard, American Express and Discover are accepted by International Holidays for reservations made through us and are subject to the following terms and conditions:
The following terms and conditions apply:
Credit Cards: VISA, Master Card, American Express and Discover will be charged immediately for payment, regardless of arrival date. Payments will constitute a deposit to be held by International Holidays and will be used in part to satisfy the Package costs incurred by the cardholder and/or Client at the time of travel. Deposits are fully refundable to the cardholder/Client prior to travel, subject to the cancellation policy set forth. After expiration of the time for cancellation set forth, International Holidays shall be entitled to retain the full amount of the deposit. International Holidays does not earn the deposit until the time the cancellation period has expired. Prior to accepting the cardholder/Client's payment information, you shall provide the cardholder/Client with a copy of the attached cardholder/Client agreement and have the cardholder acknowledge it. By providing International Holidays with the cardholder/Client's address and credit card information, you are stipulating and verifying 1. That your agency informed the cardholder/Client of all terms and conditions, as provided herein, 2. The cardholder/Client has authorized International Holidays to charge their credit card, and 3. The cardholder/Client authorizes International Holidays to book reservations for the total reservation price, which includes the room rate as quoted, including tax recovery charges and service fee and does not include any fees that may be charged by the cardholder/Client's bank for foreign transactions. All transactions are processed in U.S. Dollars (USD). Credit cards that are issued by non United States banks are subject to the currency exchange rate. This rate can fluctuate from the time the transaction was submitted and processed.
Documents: Your Client's documents will be sent to your office by email upon receipt of full payment. Please have your Clients identify themselves as International Holidays' guest at check in.
Cancellation: Your Client may cancel according to the cancellation policy stated under "*Cancellation Policy" of the hotel for a full refund of the deposit. I.H. will hold the deposit in a segregated account in part to satisfy the package costs incurred by Client/cardholder at the time of travel. Client/cardholder acknowledges that upon expiration of the time for cancellation of the reservation, the deposit becomes the sole and exclusive property of I.H. and no longer refundable. Call International Holidays or the hotel to cancel. No refund will be issued if the car has been parked prior to or on the arrival date, regardless of what the hotel may advise the client. Reservations made for same day arrival are non-refundable. Clients booking a night on their departure and a night on their return in order to extend parking must be advised that both reservations become non-refundable once the vehicle is parked. No refund or adjustment will be made for services not used. Your agency will be held liable for any reservation not properly cancelled.
Commission: Agent's Commission is 15% of the room rate, not including tax or service charge. Credit card commission checks will be issued approximately 45 days after the Client's arrival.
Information We Collect
Our Website typically collects two kinds of information about you: (a) information that you provide which personally identifies you; and (b) information that does not personally identify you which we automatically collect when you visit our Website or that you provide us.Personally Identifiable Information: Our definition of personally identifiable information includes any information that may be used to specifically identify or contact you, such as your name, address, e-mail address, phone number, etc. As a general policy, to facilitate the use of InternationalHolidays.com content, you must provide personally identifiable information when registering. Affiliates of InternationalHolidays.com may also be required to provide a tax identification number.Non-Personal Information: Our definition of non-personal information is any information that does not personally identify you. Non-personal information can include certain personally identifiable information that has been de-identified; that is, information that has been rendered anonymous. We obtain non-personal information about you from information that you provide us, either separately or together with your personally identifiable information. We also automatically collect certain non-personal information from you when you access our Websites. This information can include, among other things, IP addresses, the type of browser you are using (e.g., Internet Explorer, Firefox, Safari, etc.), the third party website from which your visit originated, the operating system you are using (e.g., Vista, Windows XP, Macintosh OS, etc.), the domain name of your Internet service provider (e.g., America Online, NetZero, etc.), the specific areas of the Website that you visit, and the duration of your visit
How We Use & Share the Information Collected
Non-Personal Information: We use non-personal information in a variety of ways, including to help analyze site traffic, understand customer needs and trends, carry out targeted promotional activities, and to improve our services. We may use your non-personal information by itself or aggregate it with information we have obtained from others. We may share your non-personal information with our affiliated companies and third parties to achieve these objectives and others, but remember that aggregate information is anonymous information that does not personally identify you.
Other Uses & Information
IP Addresses: An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers (computers that "serve up" web pages) automatically identify your computer by its IP address. When visitors request pages from our Websites, our servers typically log their IP addresses. We collect IP addresses for purposes of system administration, to report non-personal aggregate information to others, and to track the use of our Website. IP addresses are considered non-personal information and may also be shared as provided above. We reserve the right to use IP addresses and any personally identifiable information to identify a visitor when we feel it is necessary to enforce compliance with our Website rules or to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Website, or other users; or (d) in an emergency to protect the health and safety of our Website's users or the general public.
Cookies: "Cookies" are small text files from a website that are stored on your hard drive. These text files make using our Website more convenient by, among other things, saving your passwords and preferences for you. Cookies themselves do not typically contain any personally identifiable information. We may analyze the information derived from these cookies and match this information with data provided by you or another party.
Email Communications: If you send us an email with questions or comments, we may use your personally identifiable information to respond to your questions or comments, and we may save your questions or comments for future reference. For security reasons, we do not recommend that you send non-public personal information, such as passwords, social security numbers, or bank account information, to us by email. However, aside from our reply to such an email, it is not our standard practice to send you email unless you request a particular service or sign up for a feature that involves email communications, it relates to purchases you have made with us (e.g., product updates, customer support, etc.), we are sending you information about our other services, or you consented to being contacted by email for a particular purpose. In certain instances, we may provide you with the option to set your preferences for receiving email communications from us; that is, agree to some communications but not others.
Other: Notwithstanding anything herein to the contrary, we reserve the right to disclose any personally identifiable information or non-personal information about you if we are required to do so by law, with respect to copyright or other intellectual property infringement claims, or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Website, or other users; or (d) in an emergency to protect the health and safety of our Website's users or the general public.
Keeping Your Information Secure
We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of the information under our control. Please be advised, however, that while we strive to protect your personally identifiable information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your personally identifiable information.
Our Website may link to or contain links to other third party websites that we do not control or maintain, such as in connection with purchasing catering services or other services or products referenced on our Website. We are not responsible for the privacy practices employed by any third party website. We encourage you to note when you leave our Website and to read the privacy statements of all third party websites before submitting any personally identifiable information.
We will respond to your request and, if applicable and appropriate, make the requested change in our active databases as soon as reasonably practicable. Please note that we may not be able to fulfill certain requests while allowing you access to certain benefits, features and services offered on or through our Website.