Terms and Conditions

International Holidays Terms & Conditions

International Holidays, Inc. is referred to below as “IH.” By booking a reservation, the travel agency or booking representative, referred to as the “Agent,” represents to IH that the Agent accepts and agrees to the terms and conditions stated on this page.

Package inclusions

An International Holidays package generally includes the hotel room, parking for one vehicle per room, and transfer service to and from the applicable airport or cruise port when such transfer service is offered by the participating hotel. Parking duration, transfer schedules, transfer destinations, and available transfer capacity vary by hotel.

All hotel rooms are considered run of house, which means specific room types and bedding arrangements are not guaranteed. Special requests will be submitted to the hotel when provided, but they remain requests and cannot be guaranteed by IH.

When transfer service is included, IH can only guarantee two one-way transfers per guest, referred to below as the “Client,” regardless of whether the transfer is to or from an airport or cruise port, unless otherwise specified at the time of booking. Transfers are typically provided on a first-come, first-served basis.

All incidental charges are the Client’s responsibility and must be paid directly to the hotel or applicable provider. Incidental charges may include, but are not limited to, alternate transfer destinations, meals, in-room entertainment, additional transportation, parking beyond the package terms, and other optional services. IH is not responsible for hotel incidentals, third-party shuttle company terms, or charges arranged directly by the Client or hotel.

Rates and availability

Rates, package inclusions, parking terms, and transfer details are subject to change without notice. IH contracts to provide the listed services and takes reasonable steps to confirm proper arrangements; however, IH is not liable for acts, omissions, transfer delays, operating practices, or service failures of participating hotels, parking facilities, shuttle operators, or other third parties outside IH’s direct control.

If IH cannot supply a confirmed room after confirmation, IH will attempt to offer comparable arrangements. If the revised arrangements are not acceptable to the Client, IH’s only liability will be to promptly refund any deposit paid for that reservation.

Payment & Documents

IH accepts Visa, MasterCard, American Express, and Discover for reservations made through International Holidays. Credit cards are charged immediately at the time of reservation, regardless of the Client’s arrival date.

Payments are treated as deposits held by IH and used in part to satisfy the package costs incurred by the cardholder and/or Client at the time of travel. Deposits are refundable before travel only as permitted by the applicable cancellation policy. Once the cancellation period has expired, IH is entitled to retain the full deposit amount.

Before submitting cardholder or Client payment information, the Agent must advise the cardholder and Client of these terms. By providing the Client’s address and payment information to IH, the Agent stipulates and verifies that:

• The agency has informed the cardholder and Client of all applicable terms and conditions.
• The cardholder and Client have authorized IH to charge the credit card.
• The cardholder and Client authorize IH to book the reservation for the total reservation price.

The reservation price includes the quoted room rate, applicable tax recovery charges, and service fee. It does not include fees that may be charged by the cardholder’s bank, including foreign transaction or currency conversion fees. All transactions are processed in U.S. Dollars (USD). Credit cards issued by non-U.S. banks may be subject to exchange-rate fluctuations between submission and processing.

Client documents will be sent to the agency by email upon receipt of full payment. Clients should identify themselves at check-in as International Holidays guests.

Cancellation Terms

Client reservations may be cancelled for a full refund only in accordance with the cancellation policy displayed for the selected hotel. IH holds the deposit in part to satisfy package costs incurred by the Client/cardholder at the time of travel. Once the hotel’s cancellation deadline has passed, the deposit becomes the sole and exclusive property of IH and is no longer refundable.

To cancel a reservation, contact International Holidays or the hotel. No refund will be issued if the vehicle has been parked before or on the arrival date, regardless of what the hotel may advise the Client. Same-day arrival reservations are non-refundable.

When Clients book both an outbound night and a return night to extend parking, the Agent must advise the Client that both reservations become non-refundable once the vehicle is parked. No refund or adjustment will be made for unused services. The agency is responsible for any reservation that is not properly cancelled.

Commission & Liability

Agent commission is 15% of the room rate and does not include tax or service charges. Commission checks for credit card reservations are generally issued approximately 45 days after the Client’s arrival.

Neither IH nor the hotel assumes liability for personal injury, loss of property, vehicle damage, or other damage to personal property. IH will not be liable for hotel departure delays, transfer delays, or the acts or omissions of participating hotels, parking facilities, transfer providers, or other third-party operators.

IH reserves the right to update or modify these terms and conditions as needed. Questions regarding these policies may be directed to International Holidays at 410-287-0708.

Privacy Policy

This Privacy Policy applies to InternationalHolidays.com, referred to in this section as “InternationalHolidays.com,” “we,” “us,” or “our.” We respect your privacy and are committed to protecting personally identifiable information you may provide through this website.

This Privacy Policy explains what information may be collected through the website, how that information may be used, and when it may be disclosed to third parties. It applies only to information collected through this website and does not apply to information collected from other sources. This Privacy Policy, together with the website Terms of Use, governs use of the website. Some activities on the website may require agreement to additional terms.

We generally keep this Privacy Policy posted on the website. It may be changed from time to time without notice, and changes become effective immediately when posted. By accessing the website, you agree to this Privacy Policy. If you do not agree with this Privacy Policy or any later change, you should stop accessing the website.

Information we collect

We may collect information that personally identifies you and information that does not personally identify you. Personally identifiable information may include information that can be used to identify or contact you, such as name, address, email address, phone number, registration information, or similar details. Affiliates may also be required to provide a tax identification number.

Non-personal information is information that does not personally identify you. It may include de-identified information, IP addresses, browser type, referring website, operating system, internet service provider domain, areas of the website visited, and length of visit.

How information is used and shared

Personally identifiable information is generally used to process purchases, identify members or affiliates, provide access to services or benefits, respond to customer service needs, communicate about services provided, and provide promotional information about our products, services, or affiliated companies when applicable.

We may share personally identifiable information with third-party vendors who perform functions on our behalf, such as credit card processing, data analysis, marketing or promotional support, and customer service. These vendors agree to use the information only to carry out our requests. Except as described in this policy or applicable Terms of Use, personally identifiable information will not be shared or sold to third parties without prior approval.

Non-personal information may be used to analyze website traffic, understand customer needs and trends, carry out targeted promotional activities, and improve services. We may use such information by itself or in aggregate with other information, and we may share aggregate, anonymous information with affiliated companies or third parties.

IP addresses and cookies

Web servers automatically identify computers by IP address. We may log IP addresses for system administration, reporting aggregate information, and tracking website use. IP addresses are treated as non-personal information, but we reserve the right to use IP addresses and personally identifiable information when necessary to enforce website rules, fulfill government requests, comply with law or legal process, protect our legal rights or property, protect the website or its users, or respond to an emergency involving health or safety.

Cookies are small text files stored on your hard drive that help make website use more convenient, such as by saving preferences. Cookies typically do not contain personally identifiable information. We may analyze information derived from cookies and match it with information provided by you or another party.

You may be able to configure your browser to notify you when cookies are sent or to delete cookies manually. Some website features may not function properly or may be unavailable if cookies are refused or disabled.

Email communications and disclosure

If you email us with questions or comments, we may use your personally identifiable information to respond and may save the communication for future reference. For security reasons, do not send non-public personal information such as passwords, Social Security numbers, or bank account information by email.

Aside from replying to your message, we generally send email only when you request a service or feature involving email, when the message relates to a purchase or service, when we provide information about our services, or when you have consented to being contacted. In some cases, you may be able to set preferences for receiving certain communications.

Notwithstanding anything else in this policy, we may disclose personally identifiable or non-personal information if required by law, in connection with copyright or intellectual property claims, to fulfill a government request, comply with legal process, protect our legal rights or property, protect the website or its users, or respond to an emergency involving health or safety.

Security and third-party sites

We have implemented security measures we consider reasonable and appropriate to protect against loss, misuse, and alteration of information under our control. However, no online transmission can be guaranteed secure, and we cannot warrant the security of information disclosed or transmitted online.

The website may contain links to third-party websites that we do not control or maintain. We are not responsible for those third parties’ privacy practices. You should review the privacy statements of third-party websites before submitting personally identifiable information.

Contact information

You may contact us if you have questions or comments about this Privacy Policy, wish to request corrections to personally identifiable information you have provided, or want to opt out of future promotional correspondence, including emails, from us or affiliated companies.

https://www.InternationalHolidays.com/contact/

We will respond to applicable requests and, when appropriate, make requested changes in active databases as soon as reasonably practicable. Certain requests may not be fulfilled if doing so would prevent access to benefits, features, or services offered through the website.